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Services at ptSource

The following service categories are available to best match your practice’s patient engagement needs.

All services are fully compliant with healthcare standards.

Message Management

Secure, Multi-Channel Communication to Improve Patient Satisfaction

With our Message Management service, ptSource streamlines your patient engagement process through secure, multi-channel communication. Our trained patient engagement specialists take and send messages for your practice and providers. Both inbound and outbound messages are delivered securely via the communication method that best matches your needs and preferences.

No-Show Management

Reminders & Follow-ups to Keep Your Schedules Full

The No-Show Management service promotes fuller schedules by reducing no-show rates through delivering appointment reminders to patients. Through accessing appointment history and patient information, we can target patients who are most at risk to miss appointments. We can then communicate reminders and follow-up as needed with rescheduling, cancellations, and confirmations.

Appointment Management

All Day, Every Day Appointment Services to Increase Patient Access

Our Appointment Management service improves access to your practice by giving your patients the ability to make appointments anytime. Our patient engagement specialists can make, reschedule, cancel, and confirm appointments on behalf of your practice. Unlike a typical call center, ptSource conducts routine audits of your scheduling preferences to ensure your calendars are always accurate and up-to-date, which lowers the need to cancel or reschedule.

Flexible Support Levels to Meet Your Needs

Our easily scalable patient engagement services are available all day, every day – or, as needed depending on your practice’s specific requirements.


Just like the name suggests, 24/7/365 means we can provide any service category your practice needs: all day, every day.

After Hours

With After Hours support, 
ptSource assists your practice after regular business hours, including weekends and holidays.


With Overflow support, ptSource is your on-demand engagement center when your front office is busy.