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View the open job positions at ptSource.

ptSource, LLC is a high-growth healthcare company offering services focused on patient engagement.

Marketing Manager

ptSource is looking for an experienced Marketing Manager who is willing to work hard and grow with the company. The Marketing Manager will report directly to the CEO and will be responsible for taking on a variety of tasks that allow for the successful completion of planned marketing programs. The successful candidate will assist in the development of marketing plans, design collateral material, track existing marketing campaigns and report on results and coordinate market research studies.

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Responsibilities

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  • Undertake daily administrative tasks to ensure the functionality and coordination of marketing activities

  • Be responsible for the company’s social media presence. Compose and post online content on the company’s website and social media accounts

  • Write marketing literature (brochures, press releases etc.) to augment the company’s presence in the market

  • Support the company’s key account outreach program

  • Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

  • Update spreadsheets, databases and inventories with statistical, financial and non-financial information

  • Communicate directly with clients and encourage trusting relationships

  • Submit ideas for experimental marketing programs designed to enhance and grow the company’s brand


Requirements

  • 5+ years proven experience in marketing efforts

  • Exposure to healthcare industry

  • Exquisite communication and people skills

  • Superior writing and graphic design abilities

  • Good understanding of office management and marketing principles

  • Demonstrable ability to multi-task and adhere to deadlines

  • Well-organized with a customer-oriented approach

  • Good knowledge of market research techniques and databases

  • Knowledge of MS Office and online applications (CRM tools, Online analytics, Google Adwords etc.)


Job Type: Full-time


Pay: $45,000.00 - $55,000.00 per year


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:

Monday to Friday


Education:

Bachelor's (Preferred)


Experience:

Marketing: 5 years (Required)
Work Location: Multiple Locations


To apply, email resume to bernadette.nastasi@patient-source.com.

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Patient Experience Specialist

Under the direction of Contact Center Leadership, the Patient Experience Specialist is responsible for answering phones calls supporting entry level appointment scheduling, including cancellation and reschedules, call routing, and after-hours messaging in a multi-client environment. 

 
Job Duties: 

  • Responsible for handling inbound calls from patients, hospitals and/or medical offices who wish to utilize our message management services. 

  • Responsible for taking, recording and delivering messages from patients and providers to practices  

  • Responsible for cancelling, confirming or re-scheduling patient appointments with the appropriate provider and correct office locations; routing phone calls and provide customer service as needed. 

  • Ensures patient demographics are correct and up to date. 

  • Ensures all pertinent information is requested at the time the of the call and is documented in system per current processes 

  • Support office overflow and after-hours messaging services  


Skills/Qualifications:  

  • High School Diploma or GED, with one-year customer service experience or College Degree, knowledge of medical terminology a plus.  

  • Working knowledge of computers, the ability to follow written and/or oral instructions as well as the ability to problem solve.  

  • Candidate should possess excellent verbal communications skills. 

  • The position requires long periods of sitting with repetitive hand movements (typing) and being on the telephone.  The position may require occasional carrying and/or lifting up to 20 lbs. 

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